Frequently Asked Questions What is the return period? Products can be exchanges for 15 days or for a credit note only. Products can be exchanged only once from the original invoice date, counting 15 days. No Cash refunds. The items should be in the same condition as purchased. Custom orders and sale items are nonreturnable and cannot be exchanged. Credit note should be redeemed within 20 days of date of issue. Credit note cannot be used during speical discounts or promotions periods. Credit notes cannot be used for pre-order items. Only In-Stock items. I want to return a product that I ordered online. Products can be exchanges for 15 days or for a credit note only. To return your order please give us a call on 048830000 (10 am – 8 pm, Sun-Sat) or email us on contact@cozyhome.ae. Please mention the order number and the item you would like to return. We will send you a confirmation email to process the return. Can I return a product in-store that I ordered online? Yes, you can. Please bring the item you would like to return along with the original invoice. Products can be exchanges for 15 days or for a credit note only. Products can be exchanged only once from the original invoice date, counting 15 days. No Cash refunds. What is the payment policy for custom orders? For sofas, 50% payment is required to place the order. For cabinets and sideboards 100% payment is required to place the order. The balance due must to be paid at least 24 hours prior to delivery at our showroom in Dubai. I placed an order online and I want to cancel or change it Please give us a call on 048830000 (10 am – 8 pm, Sun-Sat) or email us on contact@cozyhome.ae. And we will process your request right away. Custom orders and sale items are nonreturnable, cannot be exchanged or cancelled.
