Delivery You will find below the commonly asked questions regarding our delivery policy. If you cannot find an answer to your question, please email us at contact@cozyhome.aeDelivery Costs & Terms What are the delivery cost? There is a delivery cost of AED. 150 for orders below AED. 500. Orders above AED. 500 are delivered free of cost to all 7 emirates. How long do you need to deliver? We carry hundreds of products that are constantly changing. All items which are marked in stock will be delivered the next day. If your order is placed during the week end, it will be delivered on saturday. For custom orders of furniture, the delivery takes 14-16 weeks. What are the delivery methods? Cozy Home gives great importance to the safety of your purchasesSmall parcel deliveries are delivered by one delivery driver. You will be provided with a delivery receipt.Large furniture items will be delivered by our professional team who will unpack your items carefully and set it up in the room of your choice. Is it possible to have my order delivered to the room of my choice? Yes, it is! But please ensure in advance the dimensions of your door and staircases, As all our larger furniture come in one piece from the factory. They do not need assembly. There is a problem with one of the items I received. What should i do? Please inspect the item at the time of delivery. You also have 15 days from the date of receipt to return the item or exchange it for another product. Custom orders, sale or “as-is” items cannot be returned. I want to change my delivery address? Please give us a call on 048830000 (10 am – 8 pm, Sun-Sat) or email us on contact@cozyhome.ae. And we will process your request right away. I want to change or request a delivery date? Please give us a call on 048830000 (10 am – 8 pm, Sun-Sat) or email us on contact@cozyhome.ae. And we will process your request based on the next available delivery date. Not all the items I want to order are available right now- is it possible to have an order delivered in several deliveries? Sure, we will deliver any items which are in stock immediately. Items that arrive later will be delivered to you at no extra cost. My order has been divided into two different deliveries. why? Cozy Home carries hundreds of products that are constantly changing. All stock items will be delivered to you the next day, while custom orders take longer. Please note the delivery time against each item while making a purchase. Delivery in store Can i make a order to collect in store? Yes, you can. All orders can be collected in store from 10 am – 8 pm, Sun-Sat. Assembly & oversize Is my furniture delivered assembled? All our furniture is handmade from solid wood, which does not require assembly. Our cabinets come in two parts- the top and bottom, to make it easier to fit through doors. How to ensure the furniture goes to the door? The dimensions of all our furniture are mentioned online. You can also give us a call on 048830000 (10 am – 8 pm, Sun-Sat) or email us on contact@cozyhome.ae to assist you further.
